Last updated: Nov 07, 2024

Welcome to Fancy Diamond Group!
➣   These Purchase and Delivery Terms and Conditions govern all purchases and deliveries made through our website www.fancydiamondgroup.com .By placing an order, you agree to comply with and be bound by these Terms.

1. Orders and Acceptance

➣   All orders are subject to acceptance and product availability.
➣   Fancy Diamond Group reserves the right to refuse or cancel any order at its sole discretion, including due to errors in pricing or product information, or suspected fraudulent activity.
➣   You will receive an order confirmation email once your order is placed. This confirmation does not constitute acceptance of your order. Acceptance occurs only when your order has been dispatched.

2. Pricing and Payment

➣   All prices on our Site are listed in [Currency, e.g. INR/USD] and are exclusive/inclusive of applicable taxes, as specified at checkout.
➣   We accept the following payment methods: [e.g. Visa, MasterCard, American Express, PayPal, Bank Transfers, etc.].
➣   Prices and product availability are subject to change without prior notice.

3. Shipping and Delivery

➣   We ship both domestically within India and internationally to selected countries.
➣   Shipping charges and estimated delivery times are displayed during checkout and may vary based on your location and order size.
➣   While we strive to meet estimated delivery times, these are provided for guidance only and are not guaranteed. Delays may occur due to factors beyond our control.
➣   Once your order has been shipped, you will receive tracking information via email.
➣   Ownership and risk of loss for goods pass to you upon delivery to the shipping carrier.

3.1 Quick Order

➣   Customers can choose the Quick Order option during checkout.
➣   After placing your order through Quick Order, our team will contact you directly to confirm your shipping address, billing details, and shipping method.
➣   Orders will be processed and shipped once all required information is confirmed.

3.2 Office Pickup

➣   Customers may choose to collect their order directly from our office location.
➣   If you select Office Pickup during checkout, we will notify you via email or phone once your order is ready for collection.
➣   Pickup is available during our business hours at our registered office address.
➣   A valid order confirmation and identification may be required when collecting your order.

4. Customs, Duties, and Taxes (For International Orders)

➣   International orders may be subject to import taxes, customs duties, and fees levied by the destination country.
➣   These charges are your responsibility and are not included in the product or shipping prices.
➣   Customs policies vary; please check with your local customs office for details.

5. Delivery Issues

➣   If a package is returned to us due to incorrect or incomplete shipping information provided by you, additional shipping fees may apply for resending the package.
➣   If your order arrives damaged or incomplete, please contact us within [X] days of receipt, providing your order details and clear photos of any issues.

6. Returns and Refunds

➣   Please refer to our Return & Refund Policy for full details regarding eligibility and the process for returns or exchanges.
➣   Custom orders, special designs, or engraved products may not be eligible for return unless defective or damaged upon receipt.

7. Product Descriptions and Accuracy

➣   Fancy Diamond Group strives to ensure all product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions or other content on the Site are error-free, complete, or current.
➣   In the event of an error, we reserve the right to correct it and revise your order accordingly, or to cancel the order and issue a refund.

8. Contact Us

➣   For any questions or concerns regarding these Terms, your order, or shipping, please reach out to:
Fancy Diamond Group
Website: www.fancydiamondgroup.com
Email: support@fancydiamond.group
Phone: +32 472 20 01 31 or +852 6062 5154

➣   Fancy Diamond Group reserves the right to update these Terms at any time without prior notice. Please review these Terms periodically for any changes.